057 8th June 2021 Salisbury Shopmobility Photo by Ash Mills 028 8th June 2021 Salisbury Shopmobility Photo by Ash Mills 033 8th June 2021 Salisbury Shopmobility Photo by Ash Mills 

Shopmobility is a scheme that enables people with temporary or permanent mobility difficulties to get about in Salisbury city centre and shop independently.

Members of the scheme can hire vehicles and walking aids that allow them to access the shops and facilities that Salisbury offers. The city centre provides good access for wheelchair users and those with walking difficulties, with numerous dropped Salisbury shop mobility logokerbs, regular crossing points and widened pavements.

Equipment for long-term loans for holidays or trips is also available for hire.

Salisbury Shopmobility is able to provide equipment including:

  • electric scooters (three- and four-wheel)
  • power chairs
  • manual wheelchairs (in various sizes)
  • shopper walkers

Please call 01722 328068 to book a piece of equipment or to talk to us about your requirements.

Shopmobility is currently seeking volunteers to help deliver equipment within the city and run the reception desk - Click here for details

Covid-19 safety at Shopmobility

Staff and customer safety is very important to us at Shopmobility.
There is a hand sanitizing station as you enter the centre and we ask that only 3 people at a time are in the centre.
We have sneeze guards up and staff will wear face masks and we ask our customers to wear a face mask as well.
When we bring a piece of equipment to the customer we sanitize it before we hand it over and again when it is returned. We keep a safe distance from our customers.
Our staff regularly wash or sanitize their hands.

Who can use Shopmobility?

The Shopmobility vehicles may be hired by anyone who needs assistance to be independently mobile in the city centre and local area. Members of the service are both young and older people.

You do not need to be registered disabled to use this service. Full training is given to every new member.

Shopmobility customers include:

People with permanent or temporary walking difficulties
People with a disabling illness
People with heart or lung diseases
Heavily pregnant women
Older residents or visitors
People recovering from a disabling illness or injury
People who are affected by conditions (such as multiplesclerosis) that can make walking more difficult.
As a member you also become a Wessex Shopmobility member, which means you can use the majority of the Shopmobility schemes in the Wessex area without having to pay another membership fee.

How much does it cost?

Registration to the scheme is £8.00. Equipment hire is £3.50 per visit.

How do I become a member?

Registering for membership is simple. You can become a member and hire equipment on your first visit by bringing a recognised form of identification to the office. Examples of acceptable forms of identification include:

Driving licence
EU identity card
Bus pass

What if I am unable to get to the Shopmobility office?

If you are unable to get to the office, Shopmobility can deliver the equipment to your desired location within the city centre. This could be the coach, bus or train station if you are travelling by public transport into Salisbury, or any location within the city centre that is convenient for you.

If you are not registered with us, we will collect you and bring you to the office to complete the registration form before being allowed to use the equipment.

It is always advisable to request this service in advance. Shopmobility relies on volunteers for this service and it might not always be possible to meet demand.

How long can I hire the equipment for?

Powered equipment is for daily hire, but we do have travel scooters that fold up and go into the boot of the car; these can go out long term at a daily rate of £4.00. Manual Wheelchairs and Shopper Walkers can be hired on a daily basis or long term for £3.50.

Do I need to book?

It is always advisable to book in advance to avoid disappointment. You can book:
By telephone on 01722 328068 or email:

Where is Salisbury Shopmobility?

You can find the Shopmobility office in the Maltings car park opposite the City Hall. 

Shopmobility is easily accessible by car, and Shopmobility customers will be offered a free parking space if one is available. In quiet periods blue badge holders may also be able to park but must obtain permission and a permit from Shopmobility first.

Salisbury Shopmobility
3b Priory Square
The Maltings

What are the opening times?

Shopmobility as an essential service is open Monday to Saturday 9.00am to 5pm by appointment only.
Salisbury Council logo

Shopmobility is closed on Sundays and Bank Holidays. An answer phone service is available outside of opening hours on 01722 328068.

Visit the Friends of Salisbury Shopmobility website or find us on Friends of Salisbury Shopmobility Facebook page.